Billing & Insurance

We care about our patients’ physical, emotional and financial well-being.

We understand dealing with a diagnosis can be difficult and overwhelming. To ensure we offer you the most comprehensive care possible, we go the extra mile to help you understand and feel comfortable with all aspects of your treatment, including the billing process.

Our team of professionals is eager and ready to assist you and your family with understanding the financial part of this difficult time. Our financial counselors and billing representatives will assist you through the billing process, answer your questions and address your concerns regarding insurance, any financial responsibility you may incur, payment options and oncology support and assistance programs that may be available to you.

From start to finish, we are truly your partner in cancer care, so you are never alone on your journey.

If you have questions regarding insurance, billing or patient assistance, contact our billing office—865-862-0998.

Medicare Plans
We accept the following Medicare Plans:
Medicare – Original Medicare Program (including all supplement plans)
AARP – United Healthcare Medicare Complete
Aetna – Medicare Advantage PFFS, PPO
AmeriChoice – Secure Plus Complete
Anthem BCBS – Medicare Plan
BCBS of Tennessee – Blue Advantage PPO, Blue Choice HMO and Blue Care Plus
Cigna – Medicare Access and PFFS
Health Markets – PFFS
Health Net Life – PFFS
HealthSprings – Medicare Advantage
Humana – Gold Choice PFFS, Medicare PPO, Gold Plus HMO
Medical Mutual of Ohio – Medicare Advantage
Pyramid Life – Today’s Option Medicare Advantage PFFS
Secure Horizons – Medicare Complete, PFFS
Sterling Options – PFFS
Tufts – Medicare Advantage
UniCare – Medicare PFFS
UPMC Advantage – HMO
Windsor – Medicare Advantage

We are not participating providers for the following Medicare plans:
Amerigroup — Amerivantage HMO

Commercial Plans
We participate with most major commercial insurance companies.  If you belong to an HMO or PPO, contact our billing office to verify our physicians are a participating provider of your insurance company—865-862-0998.

We DO NOT accept the following insurance plans:
Amerigroup TNCare
Commonwealth of Kentucky
Cover TN — not accepting new patients
Kentucky Access
Prime Health Service
Three Rivers Network
Virginia Medicaid — not accepting new patients

We will accept the following exchange plans:
Community Health Alliance
Blue Cross Blue Shield of TN – Network P & S

We DO NOT participate in the following exchanges:
BCBS of TN – Network E
Any of the Humana Exchange Products
Any Out-of-State Exchange Products

Contact the Billing Office if you have any questions in regards to these policies—865-862-0998 or toll free 866-671-4827.

Kentucky Plans
We accept the following Kentucky plans:
Kentucky Medicaid
Wellcare of Kentucky

We ARE NOT participating providers for:
Anthem BCBS of Kentucky
Any of the Humana Exchange Products
Passport Exchange of Kentucky
Humana’s Commonwealth of Kentucky
Coventry Care of Kentucky
Any Kentucky Exchange plan

Contact the Billing Office if you have any questions in regards to these policies—865-862-0998 or toll free 866-671-4827.